Speakers

Dean Landers

Founder and President Lander's Appliance

Angie Breedlove

Chief Revenue Officer, Founder Xcelerator Group

Anthony Hollingsworth

Sr Tech Support Engineer Cook and Clean LG

Dan Wood

Sr. Tech Support Engineer REF LG

Angela Sticca-Snyder

CEO Taxnista

Jim Swift

Senior Regional Manager GE Appliances

Austin Johnston

. .

Brannon Harris

Owner Dependable Appliance Service

Brooks Zweifel

Service Partner Miele

Casey (Rossware)

. Rossware

Christina Kraker

Co-Founder ServicersWeb

Daniel Beaule

President Service 2000

Dave Smith

Owner Dave Smith Appliance Services LLC

Diane Hoffmann

Brand Directory Procter & Gamble

Bob Dougherty

President Fleet Appliance

Cate Bloom

AAA Appliance Service

Corrine Caruso

Owner Solar Refrigeration and Appliance Service

David Costanzo

President Appliance King of America

Doug Scheer

General Manager A Action Appliance Repair

Heather Dyer

Owner Dyer Academy

Fred Holbrook

President Sloan Appliance Service

George Dempsey

Owner Preferred Appliance Sales & Repair

Glade Ross

President / CEO Rossware

Jack Miller

Managing Partner Service Company Solutions

James Dolbeare

President AAA Appliance Service

Janice Salmon

CEO JustPressOne, Inc

Jeff Micelli

Owner Appliance Tec

Jeremie Hedges

Sales Manager American VULKAN Corporation

John Oliver

National Trainer Beko Home Appliances

Joseph Ramos

Sales Director Midea

Karie Sevigny

Software Implementation Specialist Rossware

Kayla McCown

Partner Growth Manager CareerPlug

Kenny Santiago

Field Service Manager Sub-Zero Group

Mark Irvine

Director of Paid Search SearchLab

Patrick Lenoard

Senior Manager of Customer Care GE Appliances

Peter Tsiligiannis

Canadian National Trainer Fisher & Paykel

Phil Whiteford

Owner Omega Force Appliance Repair

Randy Whitehead

President National Service Alliance

Shayna Shadowen

Chief Executive Officer My Office Help

Stuart Pyburn

Franchise Business Coach Neighborly / Mr Appliance

Terry Kelm

President Sunbelt Franchise Sales & Re-Sales

Tiffany Phillips

Regional Technical Representative Liebherr Appliances, USA

Tim Burdick

Trainer & Technical Content Creation Hisense USA

Tom Knizner

Trainer Dacor

Jeremy Davis

Owner Lane's Appliance Sales and Service

Raymond Filary

Consumer Care Service Manager GE Appliances

Renee Galioto

Owner Island Appliance Repair

Debbie Klintworth

Owner D3S Appliance Service

Manny Ortega

President Ortega's Appliance Service

Scott Brooks

Customer Care Service Manager GE Appliances

Ginny Seeley

Jeremy Lane

Program

Categories:

Stages

Salon E

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Keynote Address/Open Ceremonies

8:00 AM - 9:30 AM

Haydn Shaw

Class Break

9:30 AM - 10:00 AM

Lunch

11:30 AM - 1:00 PM

Class Break

2:30 PM - 3:00 PM

Conference Room 1/2

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Lunch

11:30 AM - 1:00 PM

LG - New French Door Refrigerator

1:00 PM - 2:30 PM

Dan Wood

Class Break

2:30 PM - 3:00 PM

LG New Front Load Washer

3:00 PM - 4:30 PM

Anthony Hollingsworth

Conference Room 3

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Safe Handling of Flammable Refrigerants

10:00 AM - 11:30 AM

Jeremie Hedges

Lunch

11:30 AM - 1:00 PM

ServiceDesk Users Group Tips & Tricks - User Lead - Part 1

1:00 PM - 2:30 PM

Jeff Micelli

Class Break

2:30 PM - 3:00 PM

Conference Room 4

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Fisher & Paykel - Dishdrawer Phase 9 vs. Phase 10

10:00 AM - 11:30 AM

Peter Tsiligiannis

Lunch

11:30 AM - 1:00 PM

Fisher & Paykel - Professional Ranges

1:00 PM - 2:30 PM

Frank Cortese

Class Break

2:30 PM - 3:00 PM

Fisher & Paykel - Bottom Mount 84" Column Refrigeration

3:00 PM - 4:30 PM

Jonathan Westergard

Conference Room 5

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

ServiceDesk for Beginners

10:00 AM - 11:30 AM

Karie Sevigny

Lunch

11:30 AM - 1:00 PM

ServiceDesk for Beginners (Cont.)

1:00 PM - 2:30 PM

Karie Sevigny

Class Break

2:30 PM - 3:00 PM

Conference Room 8

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Bosch Dishwasher

10:00 AM - 11:30 AM

Lunch

11:30 AM - 1:00 PM

Bosch Microwave Training

1:00 PM - 2:30 PM

Class Break

2:30 PM - 3:00 PM

Conference Room 11

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Midea Dishwasher

10:00 AM - 11:30 AM

Joseph Ramos

Lunch

11:30 AM - 1:00 PM

Midea Washing Machines

1:00 PM - 2:30 PM

Joseph Ramos

Class Break

2:30 PM - 3:00 PM

Working with GEA and Claims

3:00 PM - 4:30 PM

Jim Swift

Conference Room 13

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Wiring Diagrams - How to Read

10:00 AM - 11:30 AM

Tim Burdick

Lunch

11:30 AM - 1:00 PM

Customer Service For Technicians

1:00 PM - 2:30 PM

Renee Galioto

Class Break

2:30 PM - 3:00 PM

Wiring Diagrams - How to Read

3:00 PM - 4:30 PM

Tim Burdick

Conference Room 14

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

SCS Unified Communications - Phone Users Group - All Welcome

10:00 AM - 11:30 AM

Jack Miller

Lunch

11:30 AM - 1:00 PM

Class Break

2:30 PM - 3:00 PM

ePass Users Class

3:00 PM - 4:30 PM

Conference Room 16/17

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

ASTI101

10:00 AM - 11:30 AM

Lunch

11:30 AM - 1:00 PM

Know Your Numbers – The Cost of Doing Business

1:00 PM - 2:30 PM

James Dolbeare

Class Break

2:30 PM - 3:00 PM

How To Fire

3:00 PM - 4:30 PM

Suzi Lemen

Conference Room 20/21

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Lunch

11:30 AM - 1:00 PM

CBD - Cramming For The Test

1:00 PM - 2:30 PM

Sarah Laboranti

Class Break

2:30 PM - 3:00 PM

Ultimate Customer Satisfaction

3:00 PM - 4:30 PM

Dean Landers

Room 20/21

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

What The Best Leaders Know

10:00 AM - 11:30 AM

Haydn Shaw

Lunch

11:30 AM - 1:00 PM

Class Break

2:30 PM - 3:00 PM

Salon D

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Lunch

11:30 AM - 1:00 PM

Class Break

2:30 PM - 3:00 PM

Evening Brainstorming Session - Working with Family

4:30 PM - 6:00 PM

Renee Galioto

Lobby Bar

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

Breakfast

6:30 AM - 8:00 AM

Class Break

9:30 AM - 10:00 AM

Lunch

11:30 AM - 1:00 PM

Class Break

2:30 PM - 3:00 PM

1st Time Attendee Meet-up

6:00 PM - 7:30 PM

Annual Service Training Institute - ASTI

Platinum

Gold

Silver

Bronze

Partner

Dean Landers

Founder and President Lander's Appliance

Angie Breedlove

Chief Revenue Officer, Founder Xcelerator Group

Anthony Hollingsworth

Sr Tech Support Engineer Cook and Clean LG

Dan Wood

Sr. Tech Support Engineer REF LG

Angela Sticca-Snyder

CEO Taxnista

Jim Swift

Senior Regional Manager GE Appliances

Austin Johnston

. .

Brannon Harris

Owner Dependable Appliance Service

Brooks Zweifel

Service Partner Miele

Casey (Rossware)

. Rossware

Christina Kraker

Co-Founder ServicersWeb

Daniel Beaule

President Service 2000

Dave Smith

Owner Dave Smith Appliance Services LLC

Diane Hoffmann

Brand Directory Procter & Gamble

Bob Dougherty

President Fleet Appliance

Cate Bloom

AAA Appliance Service

Corrine Caruso

Owner Solar Refrigeration and Appliance Service

David Costanzo

President Appliance King of America

Doug Scheer

General Manager A Action Appliance Repair

Heather Dyer

Owner Dyer Academy

Fred Holbrook

President Sloan Appliance Service

George Dempsey

Owner Preferred Appliance Sales & Repair

Glade Ross

President / CEO Rossware

Jack Miller

Managing Partner Service Company Solutions

James Dolbeare

President AAA Appliance Service

Janice Salmon

CEO JustPressOne, Inc

Jeff Micelli

Owner Appliance Tec

Jeremie Hedges

Sales Manager American VULKAN Corporation

John Oliver

National Trainer Beko Home Appliances

Joseph Ramos

Sales Director Midea

Karie Sevigny

Software Implementation Specialist Rossware

Kayla McCown

Partner Growth Manager CareerPlug

Kenny Santiago

Field Service Manager Sub-Zero Group

Mark Irvine

Director of Paid Search SearchLab

Patrick Lenoard

Senior Manager of Customer Care GE Appliances

Peter Tsiligiannis

Canadian National Trainer Fisher & Paykel

Phil Whiteford

Owner Omega Force Appliance Repair