Bridging the Gap 2021: Golden Repair

An innovative conference for academic affairs and student development professionals
12 May - 14 May, 2021 | Virtual Event
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This virtual conference is focused on bridging the gap between academics and student development in a time where higher education has faced significant disruption. This will be a powerful opportunity to focus on the optimistic and innovative future of higher education.


Our theme this year is Kintsugi, or Golden Repair, which is the Japanese art and philosophy of repairing broken pottery with gold. It treats the repair process as a way to reimagine the object, and create something more beautiful than the original piece. We know this idea of making golden repairs can be applied to the disruption in higher ed this year and will provide an opportunity to focus on the optimistic and innovative future of higher education.



Macmillan Learning
Macmillan Learning
Pharos Resources
Pharos Resources
12 - 14 May, 2021 | Virtual Event

Bridging the Gap 2021: Golden Repair



10:00 AM - 10:20 AM

Welcome and Introductions

Main Stage

10:20 AM - 10:50 AM


Main Stage

10:50 AM - 11:00 AM


11:00 AM - 11:45 AM

Applying the Student Success Funnel: Notes from the Field

Main Stage

12:00 PM - 1:00 PM

Lunch Break

1:00 PM - 1:45 PM

Bridging the Gap between Academic Affairs and Student Affairs

Main Stage

1:45 PM - 2:00 PM


2:00 PM - 2:45 PM

Golden Repair: From Fractured to Broken and How We Plan to Make it Better than Before

Main Stage

2:45 PM - 3:00 PM


3:00 PM - 3:30 PM

Summary of Day One Action Items and Giveaway Drawings!

Main Stage

Sherry Woosley


Rachel Phillips-Buck
VP for Student Success Pharos Resources
Rachel Elam
Director of Client Services Pharos Resources
Shawna Nehl
Director of Client Development Pharos Resources
Sherry Woosley
Senior Director of Analytics and Research Macmillan Learning
Matt Boisvert
President and Co-founder Pharos Resources
Alison Vallereux
Director of Institutional Research Emmanuel College
Beth Ross
Dean of Institutional Effectiveness/Chief Data Officer Emmanuel College
Rick Engstrom
Associate Provost and Dean of Student Development Northwest University
Traci Grant
Director, Academic Success and Advising Northwest University
Viva Gore
Director of Retention Intelligence Pharos Resources
Holly Edwards
Associate Dean of Students Hardin-Simmons University
Mason Conklin
Director, Center for Innovative Teaching and Engaged Learning and Assistant Professor of Music Reinhardt University
Mandy Shaffer
Director of Institutional Initiatives Macmillan Learning
Joy Strickland
Assistant Vice President for Student Success and Retention Mount Vernon Nazarene University
Anthony Melchiorri
Michael Burns
Michael Burns
Dean of Students University of Mary Hardin-Baylor