Collector.Live! 2021

12 January, 2021

USA
Prepare for an unprecedented day of professional development for your collectors. Streaming live (and interactive!) into collection agencies and creditors nationwide on Jan. 12, with 16 first-rate presentations over seven hours, Collector.Live! 2021 is going to deliver like nothing before it!

Collector.Live! 2021


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12
Jan

Collector.Live! 2021

USA

Speakers


Harry Strausser
Matt Loker
Dennis Barton
Joshua Weiss
Joann Needleman
Manny Newburger
Kelli Krueger
Debra Ciskey
Michael Klutho
Courtney Reynaud
Akvilina Rieger
John Bedard
Mike Frost
Lauren Burnette
Lauren Valenzuela
Roy Ganga
Cortney Fleming
Christopher Ulrich
Mike Hiller
Michael Jeselnik
Jeff Freedman
Mary Shores
Beth Conklin
Nicole Strickler
Irene Hoheusle

Agenda


11:30 AM - 11:37 AM

Introduction

Main Hall

Harry Strausser

11:37 AM - 11:55 AM

Hello From the Other Side: An Open Discussion with Consumer Counsel

Main Hall

11:55 AM - 12:13 PM

Negotiation Skills

Main Hall

Joshua Weiss

12:13 PM - 12:31 PM

Put Down the Phone: Communicating with Consumers in the Digital Age

Main Hall

Joann Needleman

12:31 PM - 12:49 PM

English as a 2nd (or 3rd, 4th, or 5th) Language: Dealing with Consumers Who Are Not Native English Speakers

Main Hall

Manny Newburger

12:49 PM - 1:07 PM

Baggage Handling

Main Hall

Kelli Krueger

1:07 PM - 1:22 PM

How is Collections Like Climbing Pikes Peak

Main Hall

Debra Ciskey

1:30 PM - 2:00 PM

Hollywood Squares

Main Hall

2:00 PM - 2:21 PM

Lessons Learned Defending Debt Collectors in Court

Main Hall

Michael Klutho

2:21 PM - 2:39 PM

Getting Through "No" So You Can Transition to "Yes"

Main Hall

Courtney Reynaud

2:39 PM - 2:54 PM

How To Become a "Middleclass Millionaire"

Main Hall

Akvilina Rieger

3:10 PM - 4:01 PM

LEGAL PANEL

Main Hall

4:01 PM - 4:19 PM

How to be more engaging and connect with your audience

Main Hall

Roy Ganga

4:19 PM - 4:37 PM

You Are the Guide NOT the Hero

Main Hall

Cortney Fleming

4:37 PM - 4:57 PM

IMPROVISE: How to Use Improvisation to turn Chaotic Moments into Opportunities for Success

Main Hall

Christopher Ulrich

5:05 PM - 5:26 PM

UnScripted: The Art and Science of Mental Rehearsal

Main Hall

Mike Hiller

5:26 PM - 5:44 PM

Win the call, not the debate

Main Hall

Michael Jeselnik

5:44 PM - 6:02 PM

Staying Relevant When Traditional Debt Collectors Have Become an Endangered Species

Main Hall

Jeff Freedman

6:02 PM - 6:32 PM

Three Quick Tips Collectors Can Use Right Away to Increase Revenue Now

Main Hall

Mary Shores