11:30 AM - 11:37 AM

Introduction

Main Hall

Harry Strausser

11:37 AM - 11:55 AM

Hello From the Other Side: An Open Discussion with Consumer Counsel

Main Hall

11:55 AM - 12:13 PM

Negotiation Skills

Main Hall

Joshua Weiss

12:13 PM - 12:31 PM

Put Down the Phone: Communicating with Consumers in the Digital Age

Main Hall

Joann Needleman

12:31 PM - 12:49 PM

English as a 2nd (or 3rd, 4th, or 5th) Language: Dealing with Consumers Who Are Not Native English Speakers

Main Hall

Manny Newburger

12:49 PM - 1:07 PM

Baggage Handling

Main Hall

Kelli Krueger

1:07 PM - 1:22 PM

How is Collections Like Climbing Pikes Peak

Main Hall

Debra Ciskey

1:30 PM - 2:00 PM

Hollywood Squares

Main Hall

2:00 PM - 2:21 PM

Lessons Learned Defending Debt Collectors in Court

Main Hall

Michael Klutho

2:21 PM - 2:39 PM

Getting Through "No" So You Can Transition to "Yes"

Main Hall

Courtney Reynaud

2:39 PM - 2:54 PM

How To Become a "Middleclass Millionaire"

Main Hall

Akvilina Rieger

3:10 PM - 4:01 PM

LEGAL PANEL

Main Hall

4:01 PM - 4:19 PM

How to be more engaging and connect with your audience

Main Hall

Roy Ganga

4:19 PM - 4:37 PM

You Are the Guide NOT the Hero

Main Hall

Cortney Fleming

4:37 PM - 4:57 PM

IMPROVISE: How to Use Improvisation to turn Chaotic Moments into Opportunities for Success

Main Hall

Christopher Ulrich

5:05 PM - 5:26 PM

UnScripted: The Art and Science of Mental Rehearsal

Main Hall

Mike Hiller

5:26 PM - 5:44 PM

Win the call, not the debate

Main Hall

Michael Jeselnik

5:44 PM - 6:02 PM

Staying Relevant When Traditional Debt Collectors Have Become an Endangered Species

Main Hall

Jeff Freedman

6:02 PM - 6:32 PM

Three Quick Tips Collectors Can Use Right Away to Increase Revenue Now

Main Hall

Mary Shores