Improving Outcomes: The Social Care Ombudsman's Provider Event 2021 - 5 October 2021

Aimed at adult social care providers who have an interest in, or responsibility for dealing with complaints. At this event we will be hearing from the Ombudsman, Michael King, reflecting on your experiences of COVID-19 and care providers' experiences of learning from complaints through a mixture of interactive presentations and workshops.
5 oktober, 2021 | United Kingdom
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Aimed at adult social care providers who have an interest in, or responsibility for dealing with complaints. At this event we will be hearing from the Ombudsman, Michael King, reflecting on your experiences of COVID-19 and care providers' experiences of learning from complaints through a mixture of interactive presentations and workshops.
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5 oktober, 2021 | United Kingdom

Improving Outcomes: The Social Care Ombudsman's Provider Event 2021 - 5 October 2021

Foredragsholdere

Donna Campbell
Donna Campbell
Assistant Ombudsman Local Government and Social Care Ombudsman
Mick King
Mick King
Ombudsman Local Government and Social Care Ombudsman
Alan Park
Alan Park
External Training and Relationship Co-ordinator Local Government and Social Care Ombudsman
Antony Hall
Antony Hall
Director of Regulation and Assurance HC-One
Sophie Chester-Glyn
Sophie Chester-Glyn
Director Coproduce Care
Natasha Southall
Natasha Southall
Director of Care Quality Four Seasons Healthcare
Michael Williams
Michael Williams
Investigator Local Government and Social Care Ombudsman
Mark Smart
Mark Smart
Assessment Manager Local Government and Social Care Ombudsman
Suzanne O'Leary
Suzanne O'Leary
Investigator Local Government and Social Care Ombudsman
Rex Savin
Rex Savin
Investigator Local Government and Social Care Ombudsman
Tom Rennie
Tom Rennie
Investigator - Joint Working Local Government and Social Care Ombudsman
Tanja Wooton
Tanja Wooton
Investigator - Joint Working Local Government and Social Care Ombudsman

Agenda

Stadier
Main Stage

10:00

11:00

12:00

13:00

14:00

15:00

Welcome and virtual housekeeping/ Caring about Complaints 2021

10:00 - 10:35
Donna Campbell
Mick King

Morning Break

11:20 - 11:30

Lunch/ Networking

12:15 - 13:15

COVID-19 – Lessons learnt & future considerations, followed by Q&A

13:15 - 13:45
Mick King
Alan Park

Afternoon Break

14:30 - 14:40

Learning from Complaints: Care Providers Perspective followed by Q&A and closing remarks

14:40 - 15:30
Donna Campbell
Antony Hall
Sophie Chester-Glyn
Natasha Southall
Group 1 (Surname A-F)

10:00

11:00

12:00

13:00

14:00

15:00

Common Charging Complaints

10:35 - 11:20
Michael Williams
Mark Smart

Morning Break

11:20 - 11:30

Our Approach to Remedies

11:30 - 12:15
Suzanne O'Leary
Rex Savin

Lunch/ Networking

12:15 - 13:15

Our COVID-19 Complaints Experience

13:45 - 14:30
Tom Rennie
Tanja Wooton

Afternoon Break

14:30 - 14:40
Group 2 (Surname G-O)

10:00

11:00

12:00

13:00

14:00

15:00

Our COVID-19 Complaints Experience

10:35 - 11:20
Tom Rennie
Tanja Wooton

Morning Break

11:20 - 11:30

Common Charging Complaints

11:30 - 12:15
Michael Williams
Mark Smart

Lunch/ Networking

12:15 - 13:15

Our Approach to Remedies

13:45 - 14:30
Suzanne O'Leary
Rex Savin

Afternoon Break

14:30 - 14:40
Group 3 (Surname P onwards)

10:00

11:00

12:00

13:00

14:00

15:00

Our Approach to Remedies

10:35 - 11:20
Suzanne O'Leary
Rex Savin

Morning Break

11:20 - 11:30

Our COVID-19 Complaints Experience

11:30 - 12:15
Tom Rennie
Tanja Wooton

Lunch/ Networking

12:15 - 13:15

Common Charging Complaints

13:45 - 14:30
Michael Williams
Mark Smart

Afternoon Break

14:30 - 14:40