About

The Summit is being held against the background of the most severe cost of living crisis for decades. The FCA had already determined that consumers should be owed greater protection. Last year, they announced the introduction of a new Consumer Duty which would require firms “to act to deliver good outcomes for retail clients.” With the new rules due to be published at the end of July, and an implementation date of April 2023, what do firms need to be doing now to avoid a breach of the duty?

The Consumer Protection in Financial Services Summit will provide detailed guidance on how firms can achieve the “paradigm shift” needed to implement the cross-cutting rules and achieve the four required outcomes.
1
Day
22
Speakers
5
Sponsors
11
Sessions

The Consumer Protection in Financial Services Summit

Sponsors

Premier Sponsor

Sponsors

Speakers

 Sheldon Mills
Sheldon Mills
Executive Director, Competition and Consumer, Financial Conduct Authority
 Nausicaa Delfas
Nausicaa Delfas
Chief Executive Officer and Chief Ombudsman, Financial Ombudsman Service
 Chris Fitch
Chris Fitch
Research Fellow, Personal Financial Research Centre, University of Bristol
 Caroline Rainbird
Caroline Rainbird
Chief Executive, Financial Services Compensation Scheme
 Jason Wassell
Jason Wassell
Chief Executive, Consumer Credit Trade Association
 Daniel Csefalvay
Daniel Csefalvay
Partner, Bryan Cave Leighton Paisner
 Sushil Kuner
Sushil Kuner
Principal Associate, Gowling WLG
 Polly James
Polly James
Partner, Bryan Cave Leighton Paisner
 Alex Ainley
Alex Ainley
Partner, Simmons & Simmons
 Mathew Rutter
Mathew Rutter
Partner, DAC Beachcroft
 Caroline Hunter-Yeats
Caroline Hunter-Yeats
Partner, Simmons & Simmons
 David Blunt
David Blunt
Independent Consultant and former Head of Conduct Specialists, Financial Conduct Authority
 Natalie Ledward
Natalie Ledward
Vulnerability, Access and Inclusion Lead for Customer Operations, Monzo
 David Stewart
David Stewart
Head of Risk and Compliance, DivideBuy
 Ian Taylor
Ian Taylor
Executive Director, CryptoUK
 David Dalton-Brown
David Dalton-Brown
NED, Aegon UK, Cofunds, Scottish Equitable, Lexis Nexis and Chairman of Aegon Investment Committee
 Iana Vidal
Iana Vidal
Director of Public Policy and Regulatory Affairs, UK & EU, Clearpay
 Heather Buchanan
Heather Buchanan
Director of Policy, APPG on Fair Business Banking
 Phil Sneade
Phil Sneade
Associate Director, Frontier Economics
 Paul Cullum
Paul Cullum
Associate Director, Frontier Economics
 On Yavin
On Yavin
Managing Partner, Cointelligence Fund
 Paul Beynon
Paul Beynon
Senior Legal Counsel at HSBC

Program

08:40 - 09:15

Registration, networking & coffee

09:15 - 09:25

Chair’s opening remarks

Auditorium & Whittington Suite, Cavendish Conference Centre

Caroline Hunter-Yeats

09:25 - 09:45

Keynote address I - The FCA’s expectations of firms in complying with the new Consumer Duty and other regulatory reforms to protect consumers

Auditorium & Whittington Suite, Cavendish Conference Centre

Sheldon Mills

09:45 - 10:35

Panel discussion - How will the shift towards greater consumer protection impact firms in practice? How can you ensure customers are equipped to make informed choices?

Auditorium & Whittington Suite, Cavendish Conference Centre

10:35 - 11:00

Networking & morning coffee

11:00 - 11:50

Deep-dive session - What do firms need to do to deliver the four outcomes under the Consumer Duty?

Auditorium & Whittington Suite, Cavendish Conference Centre

11:50 - 12:40

Panel discussion - Changes to the regulation of Buy Now, Pay Later lenders; what will be the impact on the market?

Auditorium & Whittington Suite, Cavendish Conference Centre

12:40 - 13:00

Keynote address II - The role of the Financial Ombudsman Service in protecting consumers

Auditorium & Whittington Suite, Cavendish Conference Centre

Nausicaa Delfas

13:00 - 14:10

Networking & lunch

14:10 - 14:55

Crypto panel discussion - How great a risk does crypto pose to consumers and what can be done to protect them?

Auditorium & Whittington Suite, Cavendish Conference Centre

14:55 - 15:15

Presentation - Latest developments in firms’ obligations to vulnerable customers

Auditorium & Whittington Suite, Cavendish Conference Centre

Chris Fitch

15:15 - 15:35

Networking and afternoon tea

15:35 - 15:55

Keynote address III - The role of the FSCS in protecting consumers

Auditorium & Whittington Suite, Cavendish Conference Centre

Caroline Rainbird

15:55 - 16:30

Fireside chat: Regulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action?

Auditorium & Whittington Suite, Cavendish Conference Centre

16:30 - 16:40

Chair’s closing remarks

Auditorium & Whittington Suite, Cavendish Conference Centre

Caroline Hunter-Yeats

Contact information